Mumbai, Maharashtra, India
Twelve years of enterprise technology leadership across retail, travel, hospitality, education and public infrastructure — ERP, POS, CRM, CDP and cloud. From a single storefront to three hundred.
Currently Senior Manager IT — Lead Enterprise Applications at Aditya Birla New Age Hospitality, part of the Aditya Birla Group.
Organisations I've worked in and on
The through-line
Every organisation I have worked in had the same underlying condition: systems that grew separately, data that could not be reconciled, and decisions made on numbers nobody fully trusted. The industry changes. The problem does not.
What I do is make those systems agree with each other — and make sure the organisation can keep them that way after I have moved on.
Selected work
A national salon network ran on hundreds of independent billing setups and no consolidated view. I centralised point-of-sale across 300 stores in a year, turning an estate of separate businesses into one measurable operation.
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Setting enterprise application strategy for a multi-brand hospitality group — integrating ERP, POS, CRM, CDP, RPA and cloud platforms so that separate restaurant brands run on one coherent data and governance layer.
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Digital payments across a franchise network were invisible to head office. I established a partnership with a national payments provider and drove 400+ deployments in six months, putting nationwide transaction monitoring in place.
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Expertise
Selecting, implementing and running the systems a business actually operates on — and making them talk to each other.
Designing the data flow between systems so that reporting is one number, not five conflicting ones.
Migration and operation of the platforms underneath — with uptime as a first-class requirement, not an afterthought.
Compliance frameworks that hold up to audit, backed by hands-on security knowledge rather than delegated entirely to vendors.
Getting projects across the line through other people's organisations — contracts, SLAs, and the follow-through that makes them real.
Building teams that outlast the project, and translating between what the business wants and what the technology can do.
Credentials
MBA in IT Service Management
NMIMS · BSc Information Technology, KES Shroff College
What I'm open to
Most of what I have learned came from people doing this work elsewhere telling me what actually happened. If any of the below applies, the inbox is open.
Enterprise applications, digital transformation and IT strategy — particularly where an estate has outgrown how it was set up.
Second opinions on ERP, POS and CRM selection, integration architecture, and transformation programmes that have stalled.
On what large-scale rollouts actually cost, IT governance that survives contact with a business, and integration debt.
With anyone doing this work in retail, hospitality, travel or infrastructure. Most of what I know came from these conversations.